Shipping Policy

PROCESSING TIME
1-2 business days. We will immediately start to design and customize your personalized order from the date that is placed. The time frame of customization is 1 to 2 business days usually, according to the complexity of the products.

SHIPPING TIME
All items ship from Quanzhou, China. We ship our products all over United Kingdom. Free Shipping On Orders Over £299, No amount and weight limit.

*Please note that the time frame mentioned above doesn’t include production time and accounts for delays caused by vendors or service and weather disruptions.

DELIVERY TIME
Delivery Time = Processing Time + Shipping Time
We are dedicated to making sure the items get delivered to our customers as quickly as possible. Normally the Expedited Shipping delivery time is 4-8 business days and the Standard Shipping delivery time is 8-17 business days from the date that it is placed.
If you need to receive an order by a specific date, please feel free to contact us first to inquire about availability. We will always do whatever we can to accommodate you.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Sometimes there may be delays due to the shipping carrier, international customs sorting, invalid address, customs clearance, or other reasons. If there will be a delay in the shipment of your order, we will contact you via email or telephone timely to handle it efficiently. If your package does not arrive within the estimated delivery time, or you have any other questions regarding shipping, please contact our Customer Service Representatives：support@memorialslab.co.uk

ORDER CONFIRMATION
After you complete your purchase. You will receive an "Order Confirmation" email (check your spam folder if you can’t find it) Make sure all info is correct.
We will ship to the shipping address you fill in on the checkout page. The address can be changed before we ship your orders. However, we are unable to change the address once we ship your orders. When you want to change the address, please contact us: support@memorialslab.co.uk
Notice: When the carrier returns an undeliverable package because of an address problem to us, you will be charged for reshipping costs, if you require a refund.

TAX FEE
Customs duties and taxes incurred during transportation are borne by us (memorialslab.co.uk).